Get in touch with SafulPay

SafulPay uses advanced encryption and two-factor authentication to keep your data and transactions protected. We also run real-time fraud detection systems that monitor activity around the clock.

No. SafulPay is committed to transparency. All fees are clearly listed before you confirm any transaction, so you always know exactly what you're paying.

Tap 'Forgot PinCode' on the login screen and follow the steps. You'll get a reset link via SMS or email to set a new pin.

Reach out to our support team at support@safulpay.com or call +232-77-076235. We're available 24/7 and will work to resolve it as quickly as possible.

Absolutely. We follow strict data protection standards and never share your personal information with third parties without your consent. All data is encrypted at rest and in transit.

You can fund your wallet through bank transfers, mobile money, debit/credit cards, agents, and other supported methods. Open the app, go to "Deposit", pick your method, and follow the prompts.

Yes, limits depend on your account verification level. Complete your KYC verification to unlock higher transaction limits.

Go to the "Request" section, select a wallet, and enter an amount and note if you like. A QR code and link will be generated. Share the link with anyone to collect your funds.

Yes! You can create and send personalised gift cards directly from the app. Pick a design, set the amount, add a message, and send it to anyone instantly.

Virtual cards let you shop online securely without using your main wallet. Create one in seconds from the app. You can fund it, set spending limits, and freeze or delete it anytime.

Yes. SafulPay supports Western Union, MoneyGram, and RIA remittances. Funds are paid directly into your SafulPay wallet.

Apply by emailing info@safulpay.com or visiting any SafulPay office. Once approved, you'll get access to the Agent App and can start earning from day one.

Commission is calculated in real time and credited to your agent wallet after each transaction. You can withdraw it or reinvest it into your float.

Agents can offer cash-in, cash-out, bill payments (EDSA, WAEC, DSTV, Sea Coach), airtime top-ups across all networks, and remittance pickup for Western Union, MoneyGram, and RIA.

Your float balance is visible in the Agent App at all times. You can top it up via bank transfer or mobile money. The app also shows real-time transaction history so you can reconcile easily.

A SafulPay merchant account lets you accept payments via QR codes, payment links, and in-app checkout. You also get bulk payroll and supplier payout tools, multi-user access, and a reconciliation dashboard.

Funds from confirmed transactions arrive in your wallet within 24 hours. There are no hold periods or surprise delays.

Yes. Upload a CSV of your team, set the amounts, and pay everyone in one go. Each recipient gets an instant notification when the funds land.

Sign up at docs.safulpay.com, create a project, and you'll get sandbox keys immediately. When you're ready to go live, request production keys from the dashboard.

Yes. SafulPay sends signed, retryable webhook events for every transaction state change. You can also use websockets for real-time streaming.

Absolutely. The sandbox mirrors production with test wallets and simulated transfers. You can be up and running in under 30 seconds.